This Refund Policy (“Policy”) governs all payment obligations and cancellation terms between SENTIR (“Provider,” “we,” “us”) operated by Mariia Korneeva, and the client (“Client,” “you”) who engages our services through sentir.you or any affiliated channel. This Policy forms part of and is subject to the SENTIR Terms and Conditions of Use available at sentir.you/terms-and-conditions/, which the Client accepts in full upon submission of any payment.

By submitting a deposit payment, you acknowledge that you have read, understood, and agree to the terms set forth in this Policy.

SERVICE NATURE AND NON-STANDARDIZED PRICING

SENTIR provides bespoke, in-person movement and somatic sessions delivered on an individual basis. Each engagement requires the Provider to arrange travel to the Client’s location, secure a private studio, and allocate a dedicated block of time exclusively to the Client’s program. Due to this individualized and logistically intensive nature, all fees are non-standard and are determined based on location, scheduling urgency, studio availability, and session requirements.

DEPOSIT REQUIREMENT

To initiate any service engagement, the Client is required to submit a non-refundable deposit of one thousand U.S. dollars ($1,000.00) via Stripe on sentir.you. Submission of this deposit constitutes the Client’s formal acceptance of this Policy in its entirety and confirms the Client’s intent to proceed with the service.

The deposit is non-refundable under all circumstances in which the Client voluntarily cancels, withdraws, or fails to proceed with the program. This deposit covers, without limitation, the Provider’s preliminary time investment, client intake and assessment, program customization, travel planning, and studio reservation costs incurred or committed on the Client’s behalf from the moment the deposit is received.

BALANCE INVOICE

Within five (5) business days following receipt of the deposit, the Provider will calculate the total program fee based on confirmed session parameters and issue an invoice to the Client for the remaining balance.

The Client must remit full payment of the remaining balance within three (3) business days of invoice issuance. Failure to pay within this period, absent a documented force majeure event as defined in Section 6 below, shall constitute a material breach of this agreement.

ONE-TIME RESCHEDULING DUE TO LATE PAYMENT

If the Client fails to pay the remaining balance within the three (3) business day period and requests a postponement of the program start date, the Provider may, acting reasonably, grant one (1) rescheduling of the program start date. No further rescheduling will be permitted under this provision.

In the event of a rescheduled start date, the total program fee is subject to revision based on updated conditions at the time of rescheduling, including but not limited to changes in travel costs, studio rental rates, and scheduling availability. The revised fee may be higher or lower than the original invoice amount. A revised invoice will be issued to the Client, who must pay within three (3) business days of issuance.

If the Client fails to pay the revised invoice within the specified period or declines the revised terms, the service engagement shall be deemed terminated, the $1,000.00 deposit shall be forfeited in full, and no further rescheduling will be offered.

ADJUSTMENTS AFTER FULL PAYMENT

If, after full payment of the remaining balance has been received, the Client requests a change to the agreed program terms, the following options are available at the Provider’s reasonable discretion:

(a) Program Renegotiation. The parties may renegotiate the program within three (3) calendar days of the change request. If the revised program requires additional resources, travel arrangements, or studio costs, the Provider may issue a supplemental invoice. The Client must pay any supplemental invoice within three (3) business days of issuance.

(b) Withdrawal and Reset. The Client may elect to withdraw from the current program cycle. In this case, the remaining balance payment will be refunded, less any expenses already incurred by the Provider in preparation for the program, including but not limited to transportation, accommodation, and studio rental costs. Supporting documentation for such expenses will be made available to the Client upon written request. The $1,000.00 deposit is non-refundable and will be retained by the Provider in all cases. Any future engagement will require a new $1,000.00 deposit, and the full invoicing and scheduling process will restart from the beginning.

FORCE MAJEURE

For purposes of this Policy, a force majeure event includes documented medical emergencies, natural disasters, or other extraordinary circumstances beyond the Client’s reasonable control that make payment objectively impossible within the specified timeframe. The Client must notify the Provider in writing within twenty-four (24) hours of the payment deadline and provide supporting documentation. The Provider retains the right to evaluate and accept or decline a force majeure claim, acting reasonably and in good faith. Acceptance of a force majeure claim will result in rescheduling of the payment deadline only; it does not entitle the Client to a refund of the deposit.

NO REFUNDS AFTER SERVICE COMMENCEMENT

Once the Provider has commenced travel to the Client’s location, no portion of any payment received, including the deposit and any portion of the balance, is refundable.

The sole exception is a failure by the Provider to appear for scheduled sessions without prior notice and without offering a reasonable opportunity to reschedule.

PROVIDER-INITIATED CANCELLATION

In the event the Provider cancels a scheduled engagement for reasons within the Provider’s control and not attributable to the Client, the Client will be entitled to a full refund of all amounts paid, including the deposit, or, at the Client’s election, a rescheduled engagement at no additional cost.

DISPUTES

Any disputes arising under this Policy shall be resolved in good faith through direct communication. If resolution cannot be reached, disputes shall be subject to the laws of the State of Ohio, United States, and the parties consent to jurisdiction in Cuyahoga County, Ohio.

CONTACT

For privacy-related questions or requests: SENTIR / Mariia Korneeva

• Solon, Ohio 44139
• WhatsApp / Phone: 713-232-0478
• Email: mariakorneeva984@gmail.com
• sentir.you

Last updated: March 2026